FAQs

Is this a legitimate store?

Yes. Absolutely, 100% yes. We are small family printing business, established in 2017 by me, a work-from-home Mom try to support for my family. Our location is in Illinois, we are selling party printing products on Amazon and Ebay. You can check out our store on Amazon here

https://amzn.to/2Yc1L2M

Due to the recent virus pandemic, our store’s sales dwindled to nothing. This strongly impact not only our business, but our employee, suppliers … We wanted to avoid layoffs as much as possible and maintaining our business. When we see the government allow reopening, we knew this is something we could help with. We set up this online store, design artwork, contact our suppliers to produce these banners, signs, static clings. Our main goal here is to provide a high quality and affordable product.

How long will my order take to get to me?

After receiving order, please allow production time 1-4 days and shipping time 1-4 days depend on product.

 

How do I get an exchange or refund?

Please Refer to our Refund & Return Guidelines:

  • Merchandise returned within 10 days of purchase will be refunded to the original form of payment.  
  • Original shipping fees are non refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

All returns must be mailed back to our warehouse address listed below

Lotusa

85 Chandler Lane

Hoffman Estates, Illinois, 60169,USA

If you have any questions regarding your order, please contact us by:

  • Live chat found on the bottom right corner of our website
  • email info@lotusadesign.com