Refund policy

Returns & Refund

Our Refund & Return Guidelines:

  • Merchandise returned within 20 days of purchase will be refunded to the original form of payment.  
  • Original shipping fees are non refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

All returns must be mailed back to our warehouse address listed below

Lotusa

85 Chandler Lane

Hoffman Estates, Illinois, 60169,USA

If you have any questions regarding your order, please contact us by:

  • Live chat found on the bottom right corner of our website
  • email info@lotusadesign.com